Frequently Asked Questions (FAQs)
What is WFHN Associates?
WFHN Associates is an online store offering a wide range of high-quality products across multiple categories, including home essentials, beauty & personal care, health & household, office supplies, and more.
Where are you located?
We are based in Austin, Texas, USA at 5900 Balcones Dr, Austin, TX 78731. However, we operate 100% online to serve customers nationwide.
How do I place an order?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. Follow the instructions to complete your order securely.
What payment methods do you accept?
We accept:
✔ Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Secure Bank Transfers
Is my payment information secure?
Yes! We use SSL encryption and secure payment gateways to ensure that your personal and financial information is fully protected.
Do you offer free shipping?
Yes! We offer free shipping on all orders above $150 within the USA.
How long does shipping take?
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Overnight Shipping: 1-2 business days (available at an extra cost)
Do you provide order tracking?
Yes! Once your order is shipped, we will send you a tracking number via email so you can monitor your shipment.
Do you ship internationally?
Currently, we only ship within the USA, Saudi Arabia, and UAE, but we are working on expanding our reach. Stay tuned!
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
How do I request a return?
To initiate a return, contact our customer support at info@wfhnllc.com with your order details.
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days.
How can I contact customer support?
You can reach us via:
📧 Email: info@wfhnllc.com
📞 Phone: +1 737-276-2435
💬 Live Chat: Available on our website (9 AM – 6 PM CST, Monday to Friday)
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access special offers.
Is my personal information safe?
Absolutely! We never share your details with third parties, and all data is protected by industry-standard security measures.