Returns & Refunds

Effective Date: March 19, 2025

At WFHN Associates, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:
✔ Items must be unused, unopened, and in their original packaging.
✔ The return request must be initiated within 30 days of the delivery date.
✔ Items must include all original tags, labels, and accessories.
✔ Proof of purchase (order confirmation or receipt) is required.

📌 Note: Certain items, such as personal care products, perishables, and customized items, are non-returnable for hygiene and safety reasons. See Non-Returnable Items below for details.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:
🚫 Beauty & personal care products (e.g., cosmetics, skincare, haircare)
🚫 Health & hygiene-related products (e.g., toothbrushes, razors)
🚫 Opened or used food & beverage products
🚫 Customized, personalized, or final-sale items
🚫 Digital/downloadable products

📌 If you receive a damaged or defective item, please contact us immediately.

3. How to Initiate a Return

To request a return, follow these simple steps:

1️⃣ Contact Us at 📧 info@wfhnllc.com or 📞 +1 737-276-2435 with your order number and reason for return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Ship the item back using a trackable shipping service (return shipping costs are the responsibility of the customer unless the return is due to a defect or error).
4️⃣ Once received and inspected, we will process your refund or exchange.

4. Refund Process

✔ Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
✔ Refunds will be issued to the original payment method used at checkout.
✔ Shipping fees are non-refundable, except in cases of defective or incorrect items.

📌 If your refund has not been received within 10 business days, please check with your bank or payment provider before contacting us.

5. Exchanges

Need a replacement? We only offer exchanges for damaged, defective, or incorrect items. Contact our support team within 48 hours of receiving your order.

📌 We do not offer direct product exchanges for change-of-mind purchases. If you need a different product, kindly return the original item and place a new order.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
📷 Clear photos of the item and packaging.
📦 Your order number.
📧 Email us at info@wfhnllc.com for assistance.

We will either send a replacement or issue a full refund, including shipping costs for defective or incorrect items.

7. Late or Missing Refunds

If your refund has not been received after 10 business days, please check:
✔ Your bank account for any pending transactions.
✔ Your credit card provider, as processing times may vary.
✔ Contact our support team if you still have not received your refund.

📧 Email: info@wfhnllc.com
📞 Phone: +1 737-276-2435

8. Changes to This Policy

WFHN Associates reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about returns or refunds, feel free to reach out:
📧 Email: info@wfhnllc.com
📞 Phone: +1 737-276-2435