Shipping & Delivery Policy
Effective Date: March 19, 2025
At WFHN Associates, we are committed to providing a seamless and reliable shipping experience for our customers. This Shipping & Delivery Policy outlines important details regarding shipping destinations, processing times, costs, and other key information.
1. Shipping Destinations
We currently ship to the following locations:
✔ United States – Nationwide coverage, including all states and territories.
✔ Saudi Arabia – Major cities and regions.
✔ United Arab Emirates (UAE) – Major cities and regions.
📌 Note: We do not currently ship to PO Boxes, APO/FPO addresses, or restricted regions.
2. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays).
- If there is an unexpected delay, customers will be notified via email.
3. Shipping Methods & Delivery Estimates
We offer multiple shipping options based on destination and urgency.
| Destination | Standard Shipping | Expedited Shipping | Express Shipping |
|---|---|---|---|
| United States | 5-7 Business Days | 3-5 Business Days | 1-2 Business Days |
| Saudi Arabia | 7-10 Business Days | 4-6 Business Days | 2-4 Business Days |
| UAE | 5-8 Business Days | 3-5 Business Days | 1-2 Business Days |
📌 Note:
- Delivery times are estimates and may vary due to factors such as customs clearance, courier delays, or high order volumes.
- Business days refer to Monday-Friday, excluding public holidays.
4. Shipping Costs
- Free Shipping: We offer free standard shipping on orders over $150 (or equivalent in local currency).
- Flat-Rate Shipping: Shipping costs for orders below the free shipping threshold will be calculated at checkout based on location and shipping method.
5. Customs, Duties & Taxes (For Saudi Arabia & UAE)
- International shipments may be subject to customs duties, taxes, and import regulations imposed by local authorities.
- These charges are the responsibility of the recipient and are not included in the product or shipping price.
- We recommend checking with your local customs office for more information before placing an order.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the shipment status.
7. Undeliverable & Lost Packages
If a package is undeliverable due to an incorrect address, failed delivery attempts, or refusal by the recipient:
- The package may be returned to us. Reshipment may require an additional shipping fee.
- If your package is lost in transit, please contact our support team for assistance.
8. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact our support team within 48 hours of delivery with photos of the package and items. We will work to resolve the issue as quickly as possible.
📧 Email: info@wfhnllc.com
📞 Phone: +1 737-276-2435
9. Changes to This Policy
WFHN Associates reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about our shipping policy, feel free to reach out:
📧 Email: info@wfhnllc.com
📞 Phone: +1 737-276-2435